Our Story
High quality support that cares.
Since 1987, TIPACL Inc has proudly served the Townsville community as a local, not-for-profit organisation dedicated to supporting people with disability. Our approach is person-centred, tailored to reflect each individual’s unique needs, lifestyle, and aspirations.
Originally sponsored by James Cook University, TIPACL was founded in response to the urgent need for services for five young adults with complex disabilities and high support needs.
Over time, we have grown into a progressive, developmental service. Today, our focus remains on delivering highly personalised, one-to-one and shared supports. Our Lifestyle Support Workers help participants engage meaningfully in their communities through recreational, vocational, and educational activities. We also support independent living, assisting with life skills development, attending appointments, and maintaining a strong sense of autonomy.
Our Mission
TIPACL will endeavour to foster greater acceptance and full inclusion by the community, while continuously improving services and supports to enhance the quality of life for individuals with disabilities.
Message from our Board of Management
At TIPACL, our mission is simple yet powerful – to assist people in meeting the challenges of everyday life through excellence in service.
Every individual we support is at the heart of what we do. We are committed to delivering the highest quality care with warmth, friendliness, and a deep sense of pride and spirit.
We believe that genuine support comes from understanding, respect, and community. Whether it’s through our dedicated team, personalised services, or the inclusive environment we foster, TIPACL stands for more than just assistance; we stand for meaningful connection and a better quality of life for everyone we serve.
Meet the Team
Melanie Kruger
Chief Executive Officer
Meleanie Kruger's Bio
Melanie has been with TIPACL for over 20 years, starting as a support worker while studying Business and Communication at James Cook University. Since becoming CEO in 2016, she has led with a strong commitment to quality, person-centred support, and collaboration.
Beyond TIPACL, Melanie has served on the Queensland Community Services Employers Association Board and continues her advocacy as a Committee Member of the Townsville Disability Network.
Sarah Jones
Sarah Jones's Bio
Sarah has been with TIPACL for over 20 years, bringing extensive experience across diverse roles. Now General Manager, she leads with a strong commitment to person-centred values and inclusion.
With a Bachelor of Educational Services from James Cook University, Sarah is passionate about empowering people with disabilities, fostering community connections, and ensuring TIPACL continues to make a lasting impact.
Matthew Kruger
Matthew Kruger's Bio
Passionate about inclusion and quality of life, Matthew’s hands-on, person-centred approach continues to shape the organisation’s values and ensure participants receive the highest standard of care.
Darren Nosworthy
Darren Nosworthy's Bio
Passionate about helping staff discover their “why,” Darren fosters a supportive, purposeful culture that empowers the team to deliver the highest quality support.
Jane Bragg
Jane Bragg's Bio
Holding a Certificate IV in Business Finance and Management, Jane is known for her integrity, attention to detail, and collaborative approach, with a strong commitment to community service through her involvement in various not-for-profit committees.
Kim Jordan
Kim Jordan's Bio
Passionate about person-centred support, Kimberly works closely with individuals, families, and teams to deliver tailored services that promote independence, inclusion, and well-being.
Daniel Walsh
Daniel Walsh's Bio
Board of Management
Aileen Sorohan
President
Maria Binnie
Vice President
Jason Donoghue
Treasurer
Melissa Broughton
Secretary
Chad Jordan
Ordinary Member
Pauline Zohn
Ordinary Member
Meredith Swift
Ordinary Member
Duncan Brown
Special Member